Colchester Helpdesk

Click on the category to browse FAQs.

Chromebook (2)

For Chromebooks

How to do updates on a Chromebook

How to Obtain a Chromebook's IP Address
ClassLink (2)

All things related to ClassLink, which we use to sign into the computers and most services in the district.

New Staff and ClassLink: Logging in for the First Time

Resetting your ClassLink Password
Classroom Technology (4)

Technology used in the classroom.

Touch It Boards (4)
General (3)

Items that don't fit under a specific category

How to enable and disable notifications in Google Chrome

How to Sign Into the SchoolMessenger Web Site (and Access Staff Resources)

To turn on sync in Google Chrome
GSuite (3)

All frequently asked questions related to Google Suite products - GMail, Docs, Sheets etc..

Clearing Out the "Youtube Branding Account" Error Message

Migrating Your Files to Google Drive

Sending Emails From Your Google Group's Email Address
Internet Safety (1)

Articles pertaining to safe use of resources with internet access while on or off campus

Phishing Email Awareness
osTicket (1)

General use of the ticketing system.

How to Submit an IT Support Ticket
Printing, Copying, Scanning and Faxing (13)

Questions / Issues related to printers and copiers

Adding a printer to a Windows 10 device

Copiers: Associating Your ID Badge on the Black (Toshiba) Copiers

Copiers: Making Copies on the Black (Toshiba) Copiers

Copiers: Printing to the Black (Toshiba) Copiers

Copiers: Scanning from the Black (Toshiba) Copiers
Telephone System (3)

Issues relating to VoIP telephones.

Sangoma phone "No IP address"

Sangoma Phone System Usage

Setting Rapid Dial Favorites
Windows 10 (3)

Windows 10 related issues

Force an Offline Files Sync

How do I Remove/Save my Desktop?

How to Update Windows 10

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